We ship with UPS. Orders dispatch the same or next business day from Chicago. Most U.S. addresses receive UPS Ground in 1–5 business days (distance-based). AK/HI and remote areas may take longer.

We use UPS for all shipments. Options shown at checkout typically include UPS Ground (standard) and expedited services where available. Pricing/ETAs are calculated by UPS for your address.

After a same/next business day dispatch, UPS Ground generally delivers in:

• Midwest / Great Lakes: ~1–3 business days
• East / South: ~2–4 business days
• Mountain / West: ~3–5 business days
• AK/HI & remote: typically longer

Choose an expedited UPS option at checkout if you need it faster.

Yes—UPS ships worldwide. Rates and estimated delivery windows are shown at checkout. Duties/taxes may be collected at checkout or by your local carrier on delivery.

We’ll email/SMS your UPS tracking when your order ships. Use the link to follow progress on UPS.com.

UPS may leave a notice or attempt redelivery. Your tracking page shows options (e.g., hold at a UPS Access Point).

Free shipping was an early-access SMS perk for U.S. customers before the drop. Missed it? This drop doesn’t include free shipping. Want perks on future drops? Join via the SMS link in our Instagram bio.

If it hasn’t shipped yet, contact us ASAP with your order number and we’ll update it. Once in transit, UPS may offer a re-route/Delivery Intercept (fees may apply).

Check UPS tracking updates and nearby areas/household members. If it’s still missing, contact us and also reach out to UPS to begin a trace or claim.

UPS scans can lag 24–72 hours. If it’s stuck longer than 3 business days, message us—we’ll nudge a trace with UPS.

We accept returns within 10 days of delivery for items in original condition (tried on only, tags attached). Returns are issued as store credit. Customers are responsible for return shipping. Start a return here.

If your desired size is in stock, we’ll issue store credit upon return so you can place a new order. Begin via the returns portal.

Visit our Returns page or email support@enrou.com. Include your order number and the item you’re returning.

Cropped + boxy. For a standard look, go true to size; for extra length, size up. Check the size chart on each product page.

Yes—every product page has a detailed size chart and model reference. We recommend checking it before purchasing.

We don’t provide custom sizing or tailoring at this time. Use the size chart and model notes to dial in your fit.

Each product page lists model height/weight and the size worn for easy reference.

Cold wash inside-out on gentle. Hang dry for longest life. Avoid bleach and high heat to protect color and artwork. Each product page includes any special care notes.

Browse, add items to cart, and check out. You’ll get an email confirmation immediately and tracking once it ships.

Orders begin processing right away for same/next-day dispatch. If you need a change, contact us ASAP—within 24 hours is best—but edits aren’t guaranteed once processing starts.

Major cards, Shop Pay, Apple Pay, Google Pay, PayPal, and select buy-now-pay-later options at checkout. All transactions are encrypted.

One discount code per order. Use the one that gives you the best deal.

Double-check your billing info, card limits, and available funds. If it still fails, contact your bank or payment provider for help.

Your payment is captured at checkout when your order is placed and confirmed.

Enter your code in the discount field at checkout and click Apply. Your total will update automatically.

Check the terms—some codes apply only to certain items or dates, or may be expired. If it still won’t work, contact support.

Email or live chat via our Contact page. Include your order number for faster help.

Monday–Friday, 8:00 AM–3:00 PM CT. If you reach us after hours, we’ll reply as soon as we’re back online.

Chicago, Illinois. Orders ship from our Chicago warehouse. International delivery times vary by destination.

A curated selection for men, women, and teens. Each product page lists details, materials, and fit notes.

We aim to represent items accurately, but slight color variation can occur due to lighting and screen settings.

Popular pieces are restocked when possible. Sign up for restock alerts on the product page to get notified first.

VIPs get early links, secret drops, and members-only content. Join via the SMS box in the footer—watch for a “scroll” in select orders 👀.