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FAQ
Is Enrou a new brand? +
Yes and no — Enrou is a new brand by timeline, but not by mindset. We’re not built on hype or shortcuts — we’re built on quality, consistency, and real people putting in real work. Every design, every stitch, and every package reflects our standard for excellence. Our goal is to earn your trust through action, not words.
Are these items pre-made or pre-order? +
All pieces in this drop are pre-made and ready to ship. No waiting months for production — your order is packed and sent shortly after purchase.
When will my order ship? +
Orders ship within 1–2 business days after purchase. You’ll receive a tracking link via email or SMS once your order leaves our facility.
What’s your return or exchange policy? +
We accept returns within 10 days of delivery for eligible items in original condition. Exchanges aren’t available at this time, but you can request a refund and repurchase the correct size once approved.
How do I know my size? +
Each product page includes a detailed size chart and model reference. If you’re between sizes, we suggest sizing up for a relaxed streetwear fit.
Where do orders ship from? +
All orders are shipped directly from our fulfillment center in Chicago, IL, ensuring fast and secure delivery across the U.S.
Is Enrou a trustworthy brand? +
Absolutely. We take every order personally — from product quality to packaging and customer service. Every purchase supports a small, driven team dedicated to building something long-term and real. Our mission is to set a new standard in independent streetwear.
How can I stay updated on drops? +
Join our SMS list for exclusive early access, limited discounts, and behind-the-scenes looks at upcoming collections before they release publicly.